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Ride With Confidence Guarantee

If you break our CZR carbon rim while riding, we'll send you one for free. No exceptions. Didn't see that sharp rock until you were mid-air? Was the huck-to-flat a little flatter than you anticipated? Do you simply ride like a freight train without brakes? As long as you are the original owner and were riding your bike when it happened, we'll replace it for free. Your friends may judge for your poor line choice, but we won't. We also provide the option for us to rebuild the wheel and send it back to you with fresh spokes and nipples.

If the original owner breaks one of our CZR carbon rims in a non-riding situation, we'll provide a 50% discount off the MSRP of a replacement rim. We think that's pretty fair considering we're providing a discount to help ease the pain of somebody else's potentially poor decision. Drove over your bike? That was a silly thing to do, but we'll still provide you 50% off the MSRP of a replacement to help ease the pain.

We hope this allows you to Ride With Confidence knowing that we've got you covered regardless of what happens on the trail.

Our goal is customer satisfaction, so please make replacement claims directly to WTB. WTB will then make a decision on whether the part will be covered under the limited lifetime warranty (above) or this rim replacement policy via a warranty claim submission form at wtb.com/pages/wtb-warranty-claim-form.  Do not send ANY product to WTB without contacting WTB first.

  • Specific Terms: CZR Carbon Rim “While-Riding” Replacement Policy
    • Rim replacement is offered free-of-charge for CZR Carbon rims that have broken while riding (e.g. on the bike incidents) This does not include rims broken in car accidents, damaged in transport, during travel, or other non-riding incidents.
    • Customers must provide original proof of purchase.
    • Rim replacement is available to the original owner only.
    • Free wheel rebuild if purchased as complete WTB wheel, or $99 per wheel rebuild if purchased as rim only. Regardless of whether it's a free complete WTB rebuild or a $99 rebuild following a rim-only purchase, the rebuild will include new spokes, nipples and tubeless tape.
      • WTB will only rebuild wheels with black, double-butted J-bend spokes and black nipples that are either alloy or brass depending on the intended use of the wheel.
      • Shipping – The customer pays for shipping to WTB. WTB covers the return standard ground shipping (within the continental USA)
      • Sales tax, return freight, VAT and import duty are not covered by WTB.
  • Specific Terms: CZR Carbon Rim “Non-Riding” Replacement Policy
    • Rim replacement @ 50% off current rim MSRP for the original owner for rims damaged for any reason that occurs while not riding.
    • Original rim must be returned to WTB.
    • Customers must provide original proof of purchase.
    • Rim replacement is available to the original owner only.
    • Free wheel rebuild if purchased as complete WTB wheel, or $99 per wheel rebuild if purchased as rim only.
      • Shipping – The customer pays for shipping to WTB. WTB covers the return standard ground shipping (within the continental USA).
      • Sales tax, return freight, VAT and import duty are not covered by WTB.